Customer Appreciation

Whatever has happened to customer appreciation? As someone who works in retail and owns a shop, I have to say that I appreciate every customer whether they spend less than $10 or more than $100. I make sure to thank each person and try to give top service to each one. Sometimes that's easier said than done, but I make the effort and so does my staff. But I was thinking back into the past this morning about things that used to exist that seem to have gone the way of the Dodo bird.

( customer service? What happened in my Mom's time. I'm sure it will be familiar to some of you... )