Erulisse Dances

No, Argh is not pirate speak for me today. Argh is just that simple cry of frustration that echoed through my house yesterday afternoon. I'm immersed in keeping up with B2ME and was working on a story featuring a panel discussion of the relative merits of the character Feanor and the premise of whether or not he was the Savior of Middle Earth (OK, I'm letting my geek out here). I had spent 2-1/2 hours on this, polishing it to a truly beautiful story, and switched pages to grab the header. Moving back to paste the header onto the story, the wrong window closed and I lost it ALL! The entire story - dust and non-recoverable.

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 Sometimes I feel as if I am Don Quixote, tilting against the windmills of beaurocracy time and time again. On my current agenda has been monthly charges assessed to my company bank account since 2006 (yes, that's not a typo, 2006) from a firm that we never really accepted doing business with in the first place.

 

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Unknown to us, they were assessing us a $5/month charge to our account for year, after year, after year. Then they increased their amount to $30 per month in mid 2009. At that time I tried, along with the bank, to find out what was causing this monthly charge on our account. I got nowhere. But then, in June this year, that fee increased to $85/month. The proverbial S__T hit the fan.

I started calling people - many people. I called everyone I could think of. Finally I found out that it was Elavon putting this charge on our account and that, unknown to us, the original contract with them stated that they could charge our account forever until we formally notified them that they could no longer do so.

I mean - shouldn't this be illegal? To charge on an inactive account for five F___King years????

The day I found out who was charging us I had them fax me the appropriate paperwork which I filled out, signed, faxed back to them that day, and waited for their confirmation response by fax which I was supposed to receive between five and seven days. After giving them eight days, I still hadn't heard from them, so after phoning them yesterday and talking to a supervisor because I was getting nowhere with standard customer service, I finally got my fax confirmation from them that the account is officially closed. Now I'll meet with my bank this morning to inform them that additional charges from that number is not permitted and maybe I'll be through paying money through a hole in the floor. What a PAIN! There should be a law......

Is there a website where I can post this crap?  To let other people know that these are BAD people who take advantage of their customers?  I'm more than ticked off that we lost hundreds of dollars to these crooks and that we have no recourse to recover any of it.